Osler to launch new Epic HIS in October

BRAMPTON and ETOBICOKE, Ont. – As part of its commitment to advancing patient care through innovation, William Osler Health System is investing in a new Hospital Information System, set to launch in October 2026. This landmark technology investment will replace multiple electronic systems and paper-based records with one complete digital record.

Transitioning to the new AI-powered HIS is one of the largest clinical transformations in Osler’s history, and will create a smoother, more connected experience for patients and benefit the broader community.

Osler is working with Epic, a global leader in health record systems, to deliver this project.

“The implementation of our new hospital information system is about much more than technology,” said David Stankiewicz (pictured left), vice president, digital transformation and chief information and privacy officer, William Osler Health System. “It will help our teams share information more easily, reduce duplication, and provide safer, more connected care.”

Improved patient experience
The system will create a single health record for each patient across Osler, so that care teams will be able to see the same up-to-date information no matter where a patient receives care within the organization. It will also reduce the need for patients to repeat their health history at each stage of their care.

Patients will also have access to their hospital records through Epic’s MyChart portal. This secure online tool will let patients view test results, appointments, and other health information; it will also support smoother transitions between hospital services and community providers.

“Patients and families will experience more connected and personalized care at Osler,” said Sharon MacSween (pictured right), associate vice president, health information system, William Osler Health System. “With one record that follows patients throughout their care journey, care teams can spend less time searching for information and more time delivering high-quality care.”

Designing the future of care
The new system also gives Osler the opportunity to introduce Artificial Intelligence (AI) tools safely and responsibly, guided by current legislation and a people-centred approach. AI tools in Epic are designed to support, not replace, clinical decision-making – they will help care teams quickly identify important information, improve workflow, and strengthen communication, but clinicians will continue to make all decisions about patient care.

“Introducing Epic allows us to put strong safeguards in place as we adopt AI tools as part of our digital future,” added Stankiewicz. “These tools will support our teams, but human judgment will always guide patient care.”

“Osler continues to evolve with our community, and strong digital systems are key to that growth,” said Dr. Frank Martino, president and CEO, William Osler Health System. “This new hospital information system will help us deliver more connected care and support better health outcomes for our patients and communities.”

About William Osler Health System and Foundation
William Osler Health System is a leading community teaching hospital system delivering world-class healthcare to the 1.3 million people who live in the growing and diverse communities of Brampton, North Etobicoke, Caledon, and surrounding areas. Accredited with Exemplary Standing, Accreditation Canada’s highest rating for a Canadian hospital, Osler includes Brampton Civic Hospital, Etobicoke General Hospital, Peel Memorial Centre for Integrated Health and Wellness (Peel Memorial) which is being transformed into Brampton’s second hospital, a Reactivation Care Unit and a Withdrawal Management Centre.

Osler is a hub of innovation through the Osler Research Institute for Health Innovation and is the primary clinical partner for Toronto Metropolitan University’s new School of Medicine. William Osler Health System Foundation seeks to create a healthier community through giving by inspiring its communities to invest in exceptional health care close to home. Learn more about how Osler is going beyond to deliver on its Vision of world-class health care inspired by its people and communities at www.williamoslerhs.ca.